Privacy Notice
隐私政策

Last updated in September 2022
最新更新:2022年9月

robatherm (“we”, “our”, “us”) respects and protects your personal information and privacy. When you use our website, APP, mini program or other services, or when we conclude and perform contract with you, we will process your personal information in accordance with this privacy policy (“Policy”). We will explain to you, through this Policy, how we process and protect your personal information and what rights you are entitled to. Please read carefully and understand this Policy before using our website, APP, mini program or other services, or concluding and performing contract with us.
罗百特(robatherm)(“我们”,“我们的”)尊重并保护您的个人信息和隐私。当您使用我们的网站、APP、小程序或其他服务时,或者当我们与您签订和履行合同时,我们将按照本隐私政策(“政策”)处理您的个人信息。我们将通过本政策向您解释我们如何处理和保护您的个人信息以及您享有哪些权利。在您使用我们的网站、APP、小程序或其他服务或者与我们签订和履行合同之前,请仔细阅读并理解本政策。

In addition to general information (Part 1), this Policy will help you understand how we collect and process your Personal Information (Part 2), how we protect and retain your Personal Information (Part 3), how we share and transfer your Personal Information (Part 4), how you exercise your rights (Part 5), how we update this Policy (Part 6) and how to contact us (Part 7). 除了一般信息(第1部分),本政策还将帮助您了解我们如何收集和处理您的个人信息(第2部分),我们如何保护和留存您的个人信息(第3部分),我们如何分享和转移您的个人信息(第4部分),您如何行使您的权利(第5部分),我们如何更新本政策(第6部分)以及如何联系我们(第7部分)。

Part 1 – General information
第一部分 — 一般信息

Under this Policy, the following terms shall have the meaning as defined below:
本政策中的以下术语应具有以下定义的含义:

1. Personal Information
个人信息

“Personal Information” (“PI”) refers to any type of information recorded in electronic form or otherwise that can be used independently or in combination with other information to identify specific natural persons. Typical examples of PI include but are not limited to a natural person’s name, date of birth, ID number, biometric information, address, telephone number, email, health information, and tracking information.
“个人信息”(“个人信息”)是指以电子形式或其他方式记录的任何类型的信息,可以独立使用或与其他信息结合使用来识别特定的自然人。个人信息的典型例子包括但不限于自然人的姓名、出生日期、身份证号码、生物识别信息、住址、电话号码、电子邮件、健康信息和跟踪信息。

2. Sensitive Personal Information
敏感个人信息

“Sensitive Personal Information” (“SPI”) refers to PI that, if leaked or illegally used, could easily result in infringement of a natural person’s dignity or endangering of personal/proprietary security, which includes but is not be limited to biometric information, religious belief, special identity, medical and health information, financial account, tracking and whereabouts, information of minors below the age of 14. Processing of SPI is only allowed for specific purposes with sufficient necessity and shall be subject to strict security measures.
“敏感个人信息”(“敏感个人信息”)是指一旦泄露或非法使用,容易导致自然人的人格尊严受到侵害或者人身、财产安全受到危害的个人信息,包括但不限于生物识别、宗教信仰、特定身份、医疗健康、金融账户、行踪轨迹等信息,以及未满14周岁未成年人的个人信息。对敏感个人信息的处理仅可用于具有充分必要性的特定目的,并应采取严格的安全措施。

3. Process
处理

“Process” refers to actions such as collection, storing, use, refinery, transmission, provision, publishing and deletion.
“处理” 是指收集、存储、使用、加工、传输、提供、公开和删除等行为。

Before you use the website, APP, mini program or other services provided by our entities located within the People’s Republic of China (“PRC” or “China”, which for the purpose here shall exclude Hongkong, Macao and Taiwan) or conclude and perform contract with our PRC entities, please carefully read this Policy and confirm that you have fully understood and agreed to this Policy by clicking “agree” or “accept” button on the corresponding interface. Your use of our website, APP, mini program or other services, or conclusion and performance of any contract with us shall be deemed that you have fully understood and agreed to this Policy including its future update which shall become an integral part of our contract with you and will be notified to you in due course, or the terms and conditions for your use of our website, APP, mini program or other services.
在您使用我们位于中华人民共和国(“中国”,为此处之目的不含香港、澳门和台湾)境内的实体提供的网站、APP、小程序或其他服务或与我们的中国实体签订和履行合同之前,请您仔细阅读本政策,并在相应界面点击“同意”或“接受”按钮,确认您已完全理解并同意本政策。您使用我们的网站、APP、小程序或其他服务或与我们签订和履行任何合同,应视为您已完全理解并同意本政策(包括本政策未来的更新,其将成为我们与您签订的合同的组成部分并将在适当时候通知您),或者同意我们网站、APP、小程序或其他服务的使用条款和条件。

Part 2 – How we collect and process your Personal Information
第二部分 — 我们如何收集和处理您的个人信息

1. For Usage of Website, APP, and Mini program
使用网站、APP和小程序

When you visit our website or use our APP and mini program, we may collect and process the following information in order to offer you the functions thereon:
当您访问我们的网站或使用我们的APP和小程序时,为了向您提供相关的功能,我们可能会收集和处理以下信息:

(1) IP address, referrer, URL, browser;
IP地址、来源页面、网址、浏览器;
(2) information concerning start and duration of use, click-path, user behavior;
使用的开始和持续时间、点击路径、用户行为的信息;
(3) telecommunication services used by you;
您使用的电信服务;
(4) date and time of inquiry;
查询的日期和时间;
(5) time zone;
时区;
(6) content of the request;
查询的内容;
(7) access status / HTTP status code;
访问状态 / HTTP状态代码;
(8) the respective transmitted data volume;
相关传输的数据量;
(9) operating system and its interface;
操作系统及其接口;
(10) language and version of the browser software;
浏览器软件的语言和版本;
(11) your interaction with us on website, APP and mini program, e.g. comments, posts;
您与我们在网站、APP和小程序上的互动,例如评论、帖子;
(12) information about your social media profile which you use to access our website, APP and mini program, e.g. your WeChat no., name and profile;
您访问我们网站、APP和小程序所使用的社交媒体资料,例如:您的微信号、名字和资料;

The purpose of collecting and processing the above information is:
收集和处理上述信息的目的是:

(1) to ensure seamless connectivity and use of our website, APP and mini program;
确保我们网站、APP和小程序的无缝连接和使用;
(2) to evaluate the security and stability of our system;
评估我们系统的安全性和稳定性;
(3) to enable the functions for you and establish communication with you;
为您启用相关功能并与您建立沟通;
(4) fulfilling obligations prescribed by laws.
履行法律规定的义务。

2. Scope of collecting and processing for offering products and services
为提供产品和服务而收集和处理的个人信息范围

When you gather information on our products via our website, APP, mini program or other means, we may further collect and process the following PI:
当您通过我们的网站、APP、小程序或其他方式收集关于我们产品的信息时,我们可能会进一步收集和处理以下个人信息:

(1) name;
姓名;
(2) address;
地址;
(3) phone number;
电话号码;
(4) fax number;
传真号码;
(5) e-mail address;
电子邮箱地址;
(6) information about the products purchased (e.g. quantity, price, specifications);
关于所采购产品的信息(如:数量、价格、规格);

The purpose of collecting and processing the above information is to enable to provide you with our services and proceed with an actual or potential contract for a purchase of our products and services, which includes but is not limited to:
收集和处理上述信息的目的是为了能向您提供我们的服务,并处理您购买我们产品和服务的实际或潜在合同,这包括但不限于:

(1) providing specific services for or product information to you via our website, APP or mini program;
通过我们的网站、APP或小程序为您提供特定服务或产品信息;
(2) preparing offers and processing inquiries, orders and delivery of the goods;
准备报价并处理查询、订单和交付货物;
(3) invoicing and payment;
开具发票和付款;
(4) credit assessment;
信用评估;
(5) after-sales service;
售后服务;
(6) marketing e.g. send your information about our products and services via email;
市场营销,例如:通过电子邮件向您发送我们产品和服务的信息;
(7) fulfilling obligations prescribed by laws.
履行法律规定的义务。

As far as SPI (e.g. financial information) is concerned, we will obtain your separate consent in advance by e.g. asking you to execute a separate consent form or click through a separate privacy notice page.
凡涉及敏感个人信息的(如:财务信息),我们将通过要求您另签署一份同意书或另点击一个隐私通知页面等,事先征得您的单独同意。

If the above information provided by you is PI of a third party, you shall ensure that you have obtained lawful consent from the PI subject of concern and shall provide respective proof to us upon request. Otherwise, we shall be entitled to reject your provision of third party’s PI and you shall undertake all consequences and liabilities arising therefrom, including but not limited to failure to use any services, functions as well as other support provided by us.
如果您提供的上述信息是第三方的个人信息,您应确保已获得相关个人信息主体的合法同意,并应根据要求向我们提供相关证明。否则,我们有权拒绝您提供的第三方个人信息,您应承担由此产生的所有后果和责任,包括但不限于无法使用我们提供的任何服务、功能以及其他支持。

Part 3 – How we protect and retain your Personal Information
第三部分 — 我们如何保护和留存您的个人信息

We undertake to maintain our information protection at a leading security level. To safeguard your PI, we use various security technologies and supporting management systems to reduce the risks of your PI being divulged, corrupted or lost, misused, revised, accessed or disclosed without authorization. We regularly update and improve our security technologies to better serve the purpose of safeguarding your PI.
我们承诺将我们的信息保护维持在领先的安全水平。为了保护您的个人信息,我们使用各种安全技术和支持管理系统来减少您的个人信息被泄露、破坏或丢失、滥用、修改、访问或未经授权被披露的风险。我们定期更新和改进我们的安全技术,从而达到更好地保护您个人信息的目的。

We have formulated emergency plans for PI security incidents. If, unfortunately, any PI security incident occurs, we will act in accordance with the laws and regulations as well as our emergency plans and inform you in a timely manner of the basic information and possible impact of the security incident, measures taken or to be taken by us, suggestions for you to take precautions and to reduce risks, etc. We will promptly update you on the status of the incident by email, SMS, or other reasonable means. Where it is difficult to inform all PI subjects individually, we will take a reasonable and effective approach by making a public announcement. At the same time, we will take the initiative to report, as required by the regulators, how the PI security incident is being handled.
我们已经制定了针对个人信息安全事件的应急预案。如果不幸发生了任何个人信息安全事件,我们将按照法律法规以及我们的应急预案,采取行动并及时通知您有关安全事件的基本信息和可能造成的影响、我们已经或将要采取的措施、给您的关于采取预防措施和降低风险的建议等。我们将通过电子邮件、短信或其他合理方式及时向您通报事件的最新情况。在难以单独通知所有个人信息主体的情况下,我们将采取合理有效的方式发布公告。同时,我们将按照监管部门的要求,主动报告个人信息安全事件的处理情况。

Except as otherwise permitted or required by applicable law or regulatory requirements, we retain your PI only for a minimum period as necessary to fulfill the purposes for which it was collected (unless any legal, regulatory, accounting or other reporting requirements or obligations permit or require us to retain PI for a longer period).
除非适用法律或监管要求允许或要求,我们仅在满足收集目的所需的最短期限内保留您的个人信息(但任何法律、监管、会计或其他报告要求或义务允许或要求我们更长时间留存个人信息的除外)。

Part 4 – How we share and transfer your Personal Information
第四部分 — 我们如何分享和转移您的个人信息

We transfer your PI to our affiliates or third parties either within or outside China only when it is necessary to achieve certain purposes as mentioned in this Privacy Policy. In such cases, we will obtain your separate consent in advance by e.g. asking you to execute/click through a separate consent form.
只有当需要实现本隐私政策中提到的一定目的时,我们才会将您的个人信息转移给中国境内外的我们的关联方或第三方。在此情况下,我们将通过要求您签署/点击一份单独的同意书等,事先获得您的单独同意。

As far as cross-border transfer of your PI is concerned, on top of the separate consent as mentioned above, we will also fulfill other applicable obligations provided for by laws, e.g. entering into data processing agreements with offshore recipients, ensuring that your PI is fully protected in the same way as it is within China.
凡涉及跨境转移您个人信息的,在上述单独同意的基础上,我们还将履行法律规定的其他适用义务,例如:与境外接收方签订数据处理协议,确保您的个人信息受到与在中国境内相同的全面保护。

Part 5 – How you exercise your rights
第五部分 — 您如何行使您的权利

You may exercise the following rights over your own PI according to applicable laws and regulations:
您可以按照适用的法律和法规,就您自己的个人信息行使以下权利:

1. Accessing and duplicating your Personal Information
访问和复制您的个人信息

You have the right to access and duplicate your own PI, unless otherwise stipulated by laws and regulations. You may contact us via email as specified in section VII. How to Contact Us. Within the period permitted by applicable laws, we will respond to your requests as soon as possible.
您有权访问和复制自己的个人信息,但法律法规另有规定的除外。您可以通过第七部分 — 如何联系我们中载明的电子邮件与我们联系。在适用法律允许的期限内,我们将尽快回复您的请求。

2. Correcting your Personal Information
更正您的个人信息

If any PI of yours is incorrect or incomplete, you may also contact us via email as specified in section VII. How to Contact Us. We will respond to your requests and correct your PI as soon as possible.
如果您的任何个人信息不正确或不完整,您也可以通过第七部分 — 如何联系我们中载明的电子邮件与我们联系。我们会尽快回复您的请求并更正您的个人信息。

3. Deleting your Personal Information
删除您的个人信息

Under any of the following circumstances, you may raise a request for deleting your PI:
在以下任何一种情况下,您可以提出删除您个人信息的请求:

(1) if our processing of your PI is in violation of applicable laws or regulations;
如果我们对您个人信息的处理违反了适用法律或法规;
(2) if we process your PI without your consent when such consent is the only legal basis we rely on to process your PI;
如果我们未经您同意处理您的个人信息,且您的该等同意是我们处理您的个人信息所依赖的唯一法律依据;
(3) if you cancel the account you registered on our website, APP or mini program, or we cease to provide you with website, APP or mini program;
如果您注消您在我们网站、APP或小程序上注册的账户,或者我们停止向您提供网站、APP或小程序;
(4) if our processing of your PI violates our agreement with you (if any) or our agreement with you (if any) has expired or been terminated.
如果我们对您的个人信息的处理违反了我们与您的协议(若有),或者我们与您的协议(若有)已过期或终止。

Upon our receipt of your requests, we will review the legal ground of such requests as soon as possible. If the legal ground is verified, we will delete or anonymize your PI in a timely manner. We will also notify the third parties who obtain your PI from us as much as possible and ask them to delete your PI unless otherwise stipulated by laws and regulations or these subjects have obtained your separate authorization.
在我们收到您的请求后,我们将尽快审查该请求的法律依据。如果法律依据得到验证,我们将及时删除或匿名化您的个人信息。我们也将尽可能通知从我们这里获得您的个人信息的第三方,并要求他们删除您的个人信息,但法律法规另有规定或这些主体已获得您单独授权的除外。

4. Changing and withdrawing your consent
变更和撤回您的同意

You are entitled to give or withdraw your consent or change the scope of your consent at any time (which withdrawal or change shall be duly notified to us via contact detail as specified in section VII. How to Contact Us).
您有权在任何时候给予或撤回您的同意或变更您的同意范围(该等撤回或变更应通过第七部分 — 如何联系我们中载明的联系方式正式通知我们)。

When you withdraw your consent, we will no longer process the corresponding PI if such consent is the only legal basis we rely on to process your PI. When you change the scope of your consent, we will process the corresponding PI within the new scope as consented to by you. To the extent the corresponding PI is necessary for providing our services to you, in case of withdrawal and if in addition no contract is concluded between you and us, we no longer will be able to prepare an offer or provide services to you.
当您撤回您的同意时,如果该同意是我们处理您的个人信息所依赖的唯一法律依据,我们将不再处理相应的个人信息。当您变更您的同意范围时,我们将在您同意的新范围内处理相应的个人信息。如果相应的个人信息是我们向您提供服务所必需的,那么在撤回的情形下,如果您和我们之间未签订任何合同,我们将不再能够为您准备报价或提供服务。

However, your change or withdrawal of consent does not affect the lawfulness of any processing that occurred prior to the change or withdrawal.
然而,你对同意的变更或撤回并不影响在变更或撤回之前发生的任何处理的合法性。

5. Requesting explanation and rejecting automated decision-making
请求解释和拒绝自动决策

We currently do not use automated decision-making. However, for some business functions, our decisions in future may be made solely based on an automated decision-making mechanism (e.g. algorithm). If these decisions have a significant impact on your legal rights and interests, you have the right to request an explanation and reject decisions made solely based on automated decision-making mechanism.
我们目前不使用自动决策。然而,对于某些业务功能,我们的决定在未来可能完全基于自动决策机制(例如算法)做出。如果这些决定对您的合法权益有重大影响,您有权请求解释并拒绝完全基于自动决策机制做出的决定。

6. Responding to your above requests
对您上述请求的回应

For the sake of security, you may be required to file written requests and/or prove your identity before we can process your request.
为了安全起见,在我们处理您的请求之前,您可能被要求提出书面请求和/或证明您的身份。

We will not charge any fees for your reasonable requests. However, if your requests are lodged repeatedly or beyond a reasonable extent, we may, at our own discretion, charge fees of a proper amount. We may also reject requests that are unreasonably repetitive, require excessive technical means (for example, the need to develop new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical.
我们不会对您的合理请求收取任何费用。但如果您反复提出请求或超出合理范围,我们可以自行决定收取适当金额的费用。我们也可以拒绝不合理地重复提出、需要过多技术手段(例如:需要开发新系统或从根本上改变现有做法)、对他人的合法权益构成风险或非常不实际的请求。

Part 6 – How we update this Policy
第六部分 — 我们如何更新本政策

This Policy may change from time to time. Without your explicit consent, we will not reduce or restrict the rights you are entitled to under this Policy. We will publish any change to this Policy on our official homepage on the website, APP, or mini program. If changes are significant, we will also provide a more prominent notice, incl. sending such notice via email, subject to having been provided with your email address based on this Policy, as the case may be.
本政策可不时变更。未经您明确同意,我们不会减少或限制您在本政策下享有的权利。我们将在网站、APP或小程序的我们官方主页上公布本政策的任何变更。对于重大变更,我们将提供更醒目的通知,包括通过电子邮件发送此类通知,前提是已根据本政策提供了您的电子邮件地址,视情况而定。

For the purpose of this Policy, significant changes may include:
为本政策之目的,重大变更可以包括:

(1) significant changes to our service mode e.g. the purposes of processing your PI, the types of your PI being processing, the ways of using your PI;
我们的服务模式发生重大变更,例如:处理您个人信息的目的、正在处理的您个人信息的类型、使用您个人信息的方式;
(2) significant changes to the recipients we share with, transfer to or publicly disclose your PI to;
我们共享、转移或公开披露您个人信息的对象发生重大变更;
(3) significant changes to your rights as specified in this Policy and your ways of exercising the rights;
本政策中规定的您的权利以及您行使权利的方式发生重大变更;
(4) significant changes to our internal department responsible for PI security, contact info. of such department, or complaint channels;
我们负责个人信息安全的内部部门、该部门的联系信息或投诉渠道发生重大变更;
(5) any security impact assessment indicating or revealing high risk.
任何安全影响评估指明或揭示高风险。

Part 7 – How to contact us
第七部分 — 如何联系我们

If you have any questions or concerns about this Privacy, you may contact us via:
如果您对本隐私政策有任何问题或顾虑,您可以通过以下方式联系我们:
DataProtectionChina@robatherm.com

我已阅读隐私政策并明确表示同意。

I have read the Privacy Policy and expressly agree to it.